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Gold Coast Private Hospital

MyHealthscope - Accreditation, Quality and Safety

Measures of Hospital Performance

At Gold Coast Private Hospital, we take quality and safety seriously


To help patients make informed decisions,Gold Coast Private Hospital publishes a number of safety and quality indicators.

This is just one part of our program to continually maintain and improve our high standards of quality and safety.

Quality can be defined and measured in many ways. At Gold Coast Private Hospital, quality is not just a simple measure it is a comprehensive look at many aspects of a patient's experience.

We have chosen to publish a range of clinical and safety measures which provide you with information about our performance in providing safe, quality healthcare.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

Healthscope hospitals are fully accredited against The National Safety and Quality Health Service Standards, a mandatory set of standards established by the Australian Government for all public and private hospitals.

Accreditation involves a visit to the hospital from an independent team of expert health professionals who review the quality and safety of services provided. Our achievements are measured against industry standards by this review team. Hospitals are measured against ten overarching standards and many different criteria including patient care, medication management, clinical handover, infection control, complaints management and preventing falls.

Hospitals receive a rating for each one of these criteria – either satisfactorily met or not met. If a criterion is not met, the hospital is given an action that it must follow-up within three months to ensure the criterion is satisfactorily met.

For hospitals achieving a higher level of quality, a higher rating is awarded “MM” or “met with merit”.


Gold Coast Private was previously on the premises of Allamada Private Hospital and achieved certification to ISO 9001 standards and to the Australian ten mandatory National Health and Safety standards (NSQHS). We strive for continuous service improvement in the quality of our services.


This is achieved by

  • Local leadership promoting awareness, motivation and involvement at all levels in the achievement of the organisation’s objectives.
  • Continually monitoring the organisation’s environment including the customers’ and other relevant interested parties’ needs and expectations, competitive market, advances in technology, economic forecasts, and sociological factors to enable decisions based on factual analysis.
Promoting an understanding of our customers’ needs, meeting these requirements together with promoting a culture of exceeding expectations. Certification involves a visit to the hospital from an independent team of expert professionals who review the quality management system and safety of services provided. Our achievements are measured against industry standards by this review team. The ten overarching standards and associated criteria include patient care, medication management, clinical handover, infection control, and complaints management and falls prevention.



This chart shows the proportion of ratings achieved by the hospital at their accreditation survey.

Surveyors commented favourably on the ‘extensive evidence of multidisciplinary patient assessment’ and ‘very thorough safety management system’. Current Quality and Service Improvement Projects include:

  • Development of numerous training programs for clinical and non-clinical staff including the role out of an annual Education Calendar for all Clinical and Non Clinical staff
  • Introduction of the Patient Experience Tracking Survey (PETS) for an accurate and ‘real time’ measurement of patient and staff satisfaction
  • Establishment of discharge telephone calls to follow up and support patients discharged from Gold Coast Private Hospital including our Emergency Care Centre, Day surgery, Day Oncology and Rehabilitation program patients
  • Introduction of a Preadmissions Clinic to improve not only patient satisfaction but also the discharge planning processes by integrating allied health and medical services throughout the patient admission
  • Development of a Workplace Health Framework and Staff Wellness Program in line with Australian best practice strategies to reduce staff incidence and workplace injuries and promote a healthier work environment
  • Initiation of a Zero Falls Tolerance Program
  • Redevelopment of our Patient Centred Care Model with a direct focus upon the inclusion of patients in their care, improving communication with patients and their family and exceeding patient and visitor expectations

These are only some of the many initiatives throughout Gold Coast Private Hospital which are in alignment with Gold Coast’s vision:


Gold Coast is to be the recognised leader of quality private health care services.

This will be achieved by providing an environment where safety, quality and clinical excellence are paramount. In delivering our vision we will provide a personalised service by ensuring satisfaction, professionalism and quality to our patients, visitors and colleagues.

Patient abilities, mobility and independence are measured on admission to Gold Coast Private Hospital and again on discharge so that we can measure the improvement made. Patients demonstrate improvement in their abilities, mobility and independence after treatment at Gold Coast Private Hospital. We use the FIM™ (Functional Independence Measure) to measure the success of rehabilitation. This is an established scale, used worldwide.

Improvement in patient abilities will depend on factors such as patient age, severity of condition on admission and other medical problems




This chart shows that patients at Gold Coast Private Hospital are older on average than patients in other Australian private hospitals.

This chart shows that more patients at Gold Coast Private Hospital have severe impairments on admission than patients in other Australian private hospitals.

See a definition for severity.

Stroke Rehabilitation


This graph shows the average improvement in patients after stroke rehabilitation at Gold Coast Private Hospital. The dark coloured bar shows patient abilities on admission and the pale coloured bar shows that these abilities have improved on discharge. Rehabilitation patients at Gold Coast Private Hospital achieve good outcomes, considering their higher age and severity of impairment on admission. Gold Coast Private Hospital accepts patients with high intensity rehabilitation needs, greater than is normally found in private rehabilitation units.

Orthopaedic Fracture Rehabilitation



This graph shows the average improvement in patients at Gold Coast Private Hospital following rehabilitation after a broken bone. The dark coloured bar shows patient abilities on admission and the pale coloured bar shows that these abilities have improved on discharge. Rehabilitation patients at Gold Coast Private Hospital achievegood outcomes, considering their higher age and severity of impairment on admission. Gold Coast Private Hospital accepts patients with high intensity rehabilitation needs, greater than is normally found in private rehabilitation units.

Rehabilitation for Hip, Knee or Shoulder Replacement


This graph shows the average improvement in patients at Gold Coast Private Hospital following rehabilitation after a hip, knee or shoulder replacement. The dark coloured bar shows patient abilities on admission and the pale bar shows that these abilities have increased on discharge. Rehabilitation patients at Gold Coast Private Hospital achieve good outcomes, considering their higher age and severity of impairment on admission. Gold Coast Private Hospital accepts patients with high intensity rehabilitation needs, greater than is normally found in private rehabilitation units.

What we are doing to continually improve our patients’ rehabilitation:

  • Individual and group therapy – individualised therapy time which may include practising tasks of daily living
  • Multi-disciplinary team assesses and works with patient to set and meet goals.
  • Use of Functional Electrical Stimulation (FES) to improve strength and function in stroke patients
  • Depression screening for all stroke patients (if depressed not able to participate fully in rehabilitation) Swallowing and speech/language therapy by Speech Pathologists

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

Gold Coast Private Hospital has implemented numerous infection control procedures, and staff take every precaution to prevent infections. However, some patients have a higher risk of acquiring an infection in hospital. Patients with wounds, invasive devices (such as drips) and weakened immune systems are at greater risk of infection than the general public. We need to avoid infections because they may cause illness to the patient, resulting in a longer stay in hospital and a longer recovery time.

What are Healthcare Associated Infections?

Healthcare associated infections (HAI) are infections that occur as a result of healthcare interventions and are caused by micro-organisms such as bacteria and viruses. They can happen when you are being treated in hospital, at home, in a GP Clinic, a nursing home or any other healthcare facility.

Some infections occur after an invasive procedure such as surgery and can be treated with antibiotics. However there are some infections such as Methicillin Resistant Staphylococcus Aureus (MRSA) and Clostridium Difficile that are more difficult to treat because they are resistant to certain antibiotics.

The risk of getting these infections depends on how healthy you are, how long you have been in hospital, and certain medications that you take (including antibiotics).

These specific infections require the use of special antibiotics and, at times, special precautions which may include placement in a single room and the use of personal protective equipment such as gloves and gowns.

What is Gold Coast Private Hospital doing to prevent infections?

Specialised Infection Control staff collect data on hospital acquired infections and analyse the data to identify patterns and trends. Infection rates are shared and discussed with clinicians in an effort to identify and implement the best practices to reduce the risks for infection.

There are several types of infections that we closely monitor at Gold Coast Private Hospital. Both are caused by bacteria. You may have heard of these:

  • Clostridium Difficile – this is an infection of the bowel that causes diarrhoea
  • Staphylococcus Aureus Bacteraemia – known as “SAB” for short. This is a serious infection caused when this bacteria enters the blood stream.

This graph shows the number of Staphylococcus Aureus infections at Gold Coast Private Hospital for year ending June 2016 compared with the Australian Government target. The graph shows the number of infections that occur for every 10,000 patient days. The national benchmark for Staphylococcus Aureus Bacteraemia in Australian public hospitals is no more than 2 cases per 10,000 patient days. Patients at Gold Coast Private Hospital on average have a very low number of infections.

This graph shows the number of Clostridium Difficile infections at Gold Coast Private Hospital compared with the rate typical in other hospitals in Australia. Rates of infection typically vary from state to state. The rate varies from 2 to 3 cases per 10,000 days of patient care, so the industry rate reflects this range. The graph shows the number of infections that occur for every 10,000 patient days. Patients at Gold Coast Private Hospital on average have a very low number of infections

To find out how we generated this data, see: Infection Rate Formulas

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we are doing to further reduce infections

Improvement strategies may vary from hospital to hospital. Examples are:

  • Watching, auditing and measuring how often staff wash their hands using soap and water or hand sanitiser.
  • Routine use of gloves and specially sterilised equipment.
  • An Infection Control Nurse in each hospital, to investigate issues, educate staff and carry out strategies to reduce infections.
  • Use of specialised approved disinfectants for cleaning and disinfecting rooms, bathrooms, equipment and shared areas. High level disinfection and sterilisation are used according to national guidelines.
  • Placement of hand sanitiser dispensers in public areas throughout our hospitals including hallways, elevators and cafeterias, making this readily accessible to staff, patients, families and visitors.
  • If additional precautions are required, staff may wear gloves, gowns, masks and goggles.

How can you help?

At Gold Coast Private Hospital, patients and visitors are part of the health care team. Hand washing is the most important way that patients and visitors can prevent the spread of infection in hospital. Waterless hand sanitiser is just as effective as washing with soap and water. Hospital staff will appreciate a reminder from patients or relatives if they forget to wash their hands.

There are a number of things you can do to reduce the risk of infection:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering the hospital
  • Cover your mouth and nose with a tissue when you cough or sneeze (or into your elbow if you don't have one). Clean your hands afterwards – every time!
  • Report any infection you have had, especially if you are still on antibiotics
  • Make sure you take the full course of antibiotics you have been given, even if you are feeling better
  • If you have a dressing or a wound, keep the skin around the dressing clean and dry. Let the healthcare worker looking after you know promptly if it becomes loose or wet
  • Tell the healthcare worker looking after you if the area around the drips, lines, tubes or drains inserted into your body becomes red swollen or painful.
  • Let the healthcare worker looking after you know if your room or equipment hasn't been cleaned properly
  • Stop smoking before any surgery, as smoking increases the risk of infection.

Visitors

  • Reconsider your visit if you have an illness such as a cough, cold or gastroenteritis
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room.

Hand Hygiene is another name for hand washing or cleaning. Hands can be effectively cleaned with either soap and water, or with waterless hand sanitiser. Both are equally effective. It is an expectation that all staff at Gold Coast Private Hospital frequently clean their hands.

Hand hygiene is simple and is the most important way of preventing infections in hospital. Our hands may look clean but many germs are invisible to our eyes. We can unknowingly transmit bacteria and viruses to others and our environment. Germs can survive on unwashed hands for over an hour.

People (especially children) sometimes take short-cuts when they are supposed to wash their hands – particularly when there is no dirt visible. And unfortunately, hand hygiene is sometimes not well performed by health care workers.

What is Gold Coast Private Hospital doing to improve hand hygiene?

It is important that we check whether healthcare workers are using correct hand hygiene. There is no magic way of knowing if a person has washed their hands. The accepted way of measuring hand hygiene is for a trained auditor to watch healthcare workers as they go about their day, treating patients in hospital. There is a government-approved organisation called ‘Hand Hygiene Australia' that helps with this measurement. Gold Coast Private Hospital has a “gold-standard auditor" on site, accredited through Hand Hygiene Australia. This person is trained to check that staff are washing their hands as often as they should.

Each opportunity for hand hygiene is called a “moment”. Five Moments for hand hygiene have been identified by the World Health Organisation as the critical times when hand hygiene should be performed in hospital. These are:

  • Before touching a patient
  • Before a procedure
  • After a procedure
  • After touching a patient
  • After touching a patient’s belongings or surroundings

At Gold Coast Private Hospital we watch staff during each of these moments. The auditor records whether or not hand hygiene has been performed correctly by each staff member at each “moment”. At the end of the audit, an overall score is calculated. This is shown in the graph below.

This graph shows the percentage of moments where hand hygiene was performed correctly at Gold Coast Private Hospital for the past 4 years compared with the Australian national benchmark of 80%. Staff at Gold Coast Private Hospital on average have a slightly lower rate of compliance with hand hygiene than the benchmark. Strategies for improvement are underway and are listed below.



The more hand hygiene moments are audited, the more reliable our figures. This figure shows how many hand hygiene moments were audited at Gold Coast Private Hospital in the most recent period audited. Note that smaller hospitals are required to audit fewer ‘moments’ than larger hospitals.

When audits are performed, each professional group is checked – including doctors, nurses, cleaning and other hospital staff. The graph on the left (below) shows which groups were audited. The graph on the right (below) shows the hand hygiene rates for different staff within the hospital. The compliance rate for nurses doctors and other staff is very high.

This graph below shows that doctor hand hygiene rates have improved since we introduced public reporting on this website in 2013.


What we are doing to further reduce infections

The reasons for staff not performing hand hygiene may include:

Time pressure - there just is not enough time to wash hands as often as necessary.

  • Hands do not appear dirty – but germs are there, even if they cannot be seen.
  • Problems with skin irritation - frequent washing with soap and water can cause dryness, skin irritation or damaged skin which makes washing uncomfortable.

Improvement strategies may vary from hospital to hospital. At Gold Coast Private Hospital the following strategies are used:

  • Conducting regular education programs for staff about infections and and hygiene.
  • An Infection Control Nurse to investigate issues, educate staff and carry out strategies to reduce Infections.
  • Placement of hand sanitiser dispensers in convenient areas throughout the hospital, including hallways and patient rooms. This makes hand hygiene readily accessible to staff, patients, families and visitors.
  • Monitoring the type of soap/hand sanitiser used, to minimise skin irritation
  • In some areas - use of specially designed washbasins where water can be turned on and off without touching the tap.

How can you help?

At Gold Coast Private Hospital, patients and visitors are part of the health care team. Hand hygiene is the most important way that patients and visitors can prevent the spread of infection in hospital. Waterless hand sanitiser is just as effective as washing with soap and water. Hospital staff will appreciate a reminder from patients or relatives if they forget to wash their hands.

There are a number of things you can do to reduce the risk of infection:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering and leaving the hospital.
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room.
  • Observe hospital signage about hand hygiene.
  • If you are unable to find a hand sanitiser station, please ask staff for assistance.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

Patients are often in a weakened or confused state in hospital, and are more susceptible to falling. Falls are a leading cause of hospital-acquired injury, and frequently prolong or complicate hospital stays. At Gold Coast Private Hospital we document and investigate every fall and take action to reduce the number of falls that occur.

This graph shows the number of falls in Gold Coast Private Hospital compared with the industry rate. Falls are presented as a percentage of patient days – allowing us to compare Gold Coast Private Hospital with other hospitals of a different size. Patients at Gold Coast Private Hospital on average have a lower rate of falls than those in other hospitals.

During 2016 all falls at Gold Coast Private Hospital were minor in nature and did not require intervention.

See details on: How we work out our falls rate

For a discussion on the data see:Limitations of data

What we are doing to further reduce falls

  • Assessment of all patients for risk of falls
  • Implementation of precautions to reduce the risk of falling for example:
    • Non-slip socks
    • Bed and chair sensors which detect patient moving from bed
    • Use of lifting equipment and walking aids
    • Analysis of falls incidents
  • Spot audits to provide information about environmental factors

How can you help?

At Gold Coast Private Hospital, you, as a patient or visitor are part of the health care team. Print a brochure containing handy hints about preventing falls in hospital and at home. You can also watch a helpful video.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

A pressure injury is an area of skin damage, such as a wound, sore or ulcer, or an area of persistent reddening, caused by direct pressure on the skin. This can sometimes occur when a patient is in one position and unable to move easily for a long period, although not every patient is at risk. Pressure injuries can range in severity from an area of reddened but intact skin to broken skin, which may involve varying degrees of underlying tissue damage.

Pressure injuries frequently prolong or complicate hospital stays. At Gold Coast Private Hospital we document and investigate every case and take action to reduce the number of pressure injuries that occur.

When patients are admitted to hospital, an assessment is performed of the skin to determine if any pressure injuries already exist and also to decide whether the patient is at risk of developing a pressure injury. Patients that may be at risk are those that are:

  • Bedbound
  • Have sensitive skin
  • Poor nutrition
  • Older
  • Taking certain medications, or
  • Have chronic illnesses such as diabetes or anaemia.

Gold Coast Private Hospital has many strategies in place to prevent pressure injuries developing. If a pressure injury develops, the hospital staff do everything they can to help it heal as soon as possible.

One of the ways of monitoring the success of our prevention strategies is to check whether any patients have developed pressure injuries in hospital.

This graph shows the number patients at Gold Coast Private Hospital that have developed a pressure injury during their admission to hospital. The rate for the past 4 years is shown in the pink bars. This is compared to the rate of pressure injuries in other Australian hospitals (the grey bar). The graph shows that patients at Gold Coast Private Hospital are less likely to develop a pressure injury compared with other Australian hospitals.

Sometimes, despite our best efforts, a patient does develop a pressure injury - however we aim to minimise this number.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we are doing to reduce pressure injuries

Improvement strategies may vary, examples are:

  • A risk assessment is performed to identify patient that are vulnerable to pressure injuries
  • Patients identified as ‘high risk’ are referred to the dietitian for nutritional assessment and advice
  • Pressure relieving devices are used. These include specialised mattresses, cushions, wedges, sheepskins, water-filled supports, contoured or textured foam supports, heel elevators, gel-filled supports and bead filled supports.
  • Preventing exposure to excessive moisture or dryness
  • Positioning: Regularly changing the position of the patient and encouraging walking or movement if possible
  • Individual reporting: Examining each case of pressure injuries to determine why it occurred and how to prevent this happening again
  • Education for nursing staff in pressure injury identification, prevention and management
  • Patient education provided on pressure injury prevention at pre admission and or admission
  • Referral to a wound management consultant in the event of a pressure injury developing or if admitted with a pressure injury

A blood transfusion is a procedure where you receive blood through an intravenous cannula (IV) inserted into a vein. You may need a blood transfusion if your body cannot make parts of your own blood, if your blood cells are not working properly, or if you have lost blood.

Blood contains red cells which are essential for carrying oxygen around the body. A blood transfusion may be given because of a shortage of red blood cells in the blood (anaemia), either because the body is not making enough of them, or because of blood loss. Sometimes the bone marrow, which produces blood cells, doesn’t work properly. The bone marrow can be affected by chemotherapy or diseases. In some cases anaemia can be treated with medicines but in other cases, a blood transfusion may be the best treatment.

Most people can cope with losing a moderate amount of blood without needing a blood transfusion, as this loss can be replaced with other fluids. However, if larger amounts of blood are lost, a blood transfusion could be the best way of replacing blood rapidly. A blood transfusion may be needed to treat severe bleeding, for example during or after an operation, childbirth or after a serious accident. There are are many useful resources for patients about blood transfusion available.

Transfusion does not just refer to blood – often other blood products are used. These include:

  • fresh blood components, such as red blood cells, platelets, fresh frozen plasma or cryoprecipitate
  • plasma-derivatives such as albumin, immunoglobulins and clotting factors

A blood transfusion can be lifesaving or significantly improve quality of life. Australia has one of the safest blood supplies in the world, however, as with all medical procedures, a blood transfusion is not completely free from risk. It is very important that all patients receive blood and blood product transfusions appropriately and safely. Blood transfusions are given to patients only where the doctor has assessed it as absolutely necessary.

Patients must give consent for a blood transfusion. Consent should be documented on a consent form or by documenting the discussed information in your medical record.

It is very important that transfusions are carried out by trained professional staff, using the techniques outlined in theNational Safety and Quality Health Service Standards. This is double checked and audited on a regular basis in our hospital.

One way that we monitor the success of blood transfusions is by keeping track of any adverse reactions – both major and minor. Adverse reactions are rare, but can include:

  • incorrect blood / blood component transfused
  • transmission of infection, for example bacteria or viruses
  • transfusion related immune reaction
  • transfusion related acute lung injury

At Gold Coast Private Hospitals we document and investigate every case and take action to reduce the number of adverse transfusion events that occur. Gold Coast Private Hospital have many strategies in place to prevent adverse transfusion events from occurring.


This graph shows the number of patients at Gold Coast Private Hospital that had a transfusion with NO significant adverse event. The rate for the past 5 years is shown in the coloured bars. (data was not available in 2014). This is compared to the rate of transfusion events in other Australian hospitals (the grey bar). The graph shows that patients at Gold Coast Private Hospital are less likely to have an adverse transfusion event, compared with other Australian hospitals

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we are doing to reduce the risk of adverse transfusion events

The following strategies are used:

  • National policies and procedures, consistent with national evidence based guidelines for pre-transfusion practices, prescribing and administration of blood
  • Avoiding unnecessary blood transfusions by use of alternative medications, treatments and non-blood treatments.
  • Identifying any risk factors for adverse reactions, before the transfusion commences.
  • Careful cross-matching of blood groups to make sure no errors occur.
  • Education and competency training for nursing staff in blood transfusion administration.
  • Patient education and provision of written materials explaining blood transfusions.
  • Individual reporting: Examining each adverse transfusion event to determine why it occurred and how to prevent this happening again.
  • Careful monitoring of patients and taking close observations during administration of a blood transfusion.
  • Working closely with the pathology laboratory that provides the blood.
  • Monitoring and auditing compliance to transfusion policies and procedures
  • There is a robust system for reporting and feedback for adverse events, incidents and near misses relating to transfusion practice.
  • Transfusions are not conducted at every Healthscope hospital. If a hospital does not have sufficient experience in conducting a transfusion, the patient is moved to another hospital for this procedure.
  • Healthscope has a National Transfusion Governance Committee that oversees best practice standards for transfusion management in all hospitals – and also reviews adverse events nationally so that all hospital can learn from them

When a patient visits the Emergency Department at Gold Coast Private Hospital, the triage nurse carries out an assessment of how urgent the patient’s condition is. Each patient is assigned a triage category from 1 through to 5 on the Australasian Triage Scale. According to the best practice guidelines, patients must be seen for medical assessment and treatment within the following times:

  • Category 1 patients must be attended to immediately (e.g., cardiac arrest);
  • Category 2 patients attended to within 10 minutes (e.g., severe blood loss);
  • Category 3 patients attended to within 30 minutes (e.g., head injury but conscious)
  • Category 4 patients attended to within 60 minutes (e.g., sprained ankle, possible fracture)
  • Category 5 patients attended to within 120 minutes (e.g., cut not requiring stitches)

Patients that are category 1, 2 or 3 will be seen before category 4 and 5, even if they arrive in the department at a later time. If you visit an Emergency Department you can ask the triage nurse what category you have been assigned and this may give you an idea of how long you may be expected to wait.

All hospitals with Emergency Departments measure how quickly patients are seen in the Emergency Department. The graphs below show the percentage of patients in each Category that are seen within the recommended time at Gold Coast Private Hospital. On average, patients visiting the Emergency Department at Gold Coast Private Hospital are seen more quickly than in other Australian hospitals.

To see the emergency waiting times for Gold Coast Private Hospital, expand the links below


What we are doing to improve our emergency response times

Improvement strategies may vary from hospital to hospital. Examples are:

  • Continually reviewing our doctor and nurse staffing levels
  • Monitoring the number of ambulance presentations to our Emergency Departments
  • Monitoring bed availability for transfers to the ward

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

Many patients who come to Gold Coast Private Hospital have an operation in our theatres. Most operations require some kind of anaesthetic, administered by an Anaesthetist. After waking up from an anaesthetic, patients require close monitoring to make sure that their pain and conscious state, and observations such as blood pressure are all back to normal. This typically happens in the Recovery Unit. After a large operation, such as a heart bypass operation, an admission to the Intensive Care Unit may be planned, to allow close monitoring by specialised equipment. On rare occasions, other patients may have an unexpected reaction to an anaesthetic, and may require an unplanned admission to the Intensive Care Unit for monitoring.

Tracking the number of patients who have an admission to Intensive Care after an operation is one way that we can judge the quality of hospital care. Good nursing care can help reduce the rate of unplanned admission to Intensive Care and good monitoring can pick up any problems early.

This graph shows the percentage of patients admitted to Gold Coast Private Hospital that have required an unplanned admission to the Intensive Care Unit within 24 hours of their operation. The rate for the past 5 years is shown in the green bars. This is compared to the rate of “unplanned admission to Intensive Care”in other Australian hospitals (the grey bar).

This graph shows that patients admitted to Healthscope hospitals are less likely to have an unplanned admission to Intensive Care compared with other Australian hospitals.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we’re doing to further reduce unplanned admission to Intensive Care:

Improvement strategies may vary from hospital to hospital. Examples are:

  • We review each admission to Intensive Care to check if there were any preventable factors
  • Before operations, the nurses, doctors and anaesthetists carefully check each patient’s risks for anaesthetic.
  • The Theatre and Recovery Units use a consistent process for discharging patients either to the ward or to home, to make sure they have fully recovered from the anaesthetic.
  • If a patient has additional risk factors, sometimes an Intensive Care bed is planned and booked in advance, to make sure the post-operation monitoring is the best possible.
  • We monitor this data to make sure that the rate of unplanned admission to Intensive Care is not increasing.

For many operations and procedures (such as arthroscopy, colonoscopy) that are performed at Gold Coast Private Hospital, an overnight stay is not required. Patients are admitted a few hours before their operation or procedure, and go home on the same day, after they have recovered from their anaesthetic. After waking up from an anaesthetic, patients require close monitoring to make sure that their pain and conscious state, and observations such as blood pressure are all back to normal. This typically happens in the Recovery Unit. On rare occasions, patients may have an unexpected reaction to an anaesthetic or procedure, and may require an unplanned overnight stay in hospital, or transfer to another hospital

Tracking the number of day patients who have an unplanned overnight stay after an operation is one way that we can judge the quality of hospital care. Good planning and medical care can help reduce the rate of unplanned overnight admissions.

This graph shows the percentage of day patients admitted to Gold Coast Private Hospitals that have required an unplanned overnight stay or transfer to another hospital. The rate for the past 5 years is shown in the blue bars. This is compared to the rate of “unplanned admission to Intensive Care” in other Australian hospitals (the grey bar).

This graph shows that patients admitted to Gold Coast Private Hospital are less likely to have an unplanned admission to Intensive Care compared with other Australian hospitals.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we’re doing to further reduce unplanned overnight admission:

  • Improvement strategies may vary from hospital to hospital. Examples are:
  • We review each unplanned transfer or overnight admission to check if there were any preventable factors
  • Before operations, the nurses, doctors and anaesthetists carefully check each patient’s risks for the operation and recovery.
  • Pre-admission clinics are used to make sure the patient and staff are as prepared as possible for the operation or procedure.
  • The Theatre and Recovery Units use a consistent process for discharging patients home, to make sure they have fully recovered from the operation.
  • If a patient has additional risk factors or requires more intensive monitoring, sometimes an overnight ward bed is planned and booked in advance, to make sure the post-operation monitoring is the best possible.
  • We monitor this data to make sure that the rate of unplanned transfer and admission to hospital is not increasing

After a successful hospital stay, the most important task for patients, families and staff is preparing for a successful discharge home. It is disappointing for everyone if a patient requires an unexpected readmission into hospital.

Tracking the number of patients who experience unplanned readmissions to Gold Coast Private Hospital after a previous hospital stay is one way that we can judge the quality of hospital care. One example of an unplanned readmission would be someone who is readmitted to the hospital for a surgical wound infection that occurred after his or her initial hospital stay.

It is important to note that unplanned hospital readmissions may or may not be related to the previous visit, and some unplanned readmissions are not preventable. Good discharge plans can help reduce the rate of unplanned readmissions by giving patients the care instructions they need after a hospital stay and by helping patients recognise symptoms that may require immediate medical attention.

This graph shows the percentage of patients admitted to Gold Coast Private Hospital that have required an unexpected and unplanned readmission to hospital within 28 days of their first admission. The rate for the past 5 years is shown in the blue bars. This is compared to the rate of “unplanned readmission” in other Australian hospitals (the grey bar). A recent analysis from the NSW Bureau of Health Information, reports that the unplanned readmission rate in NSW public hospitals was 6.8% and rising, 18 to 40% higher than in previous years.

The graph shows that patients admitted to Gold Coast Private Hospital are less likely to have an unplanned readmission compared with other Australian hospitals.

There is a limitation to this data. Currently no unique patient identifier exists that would allow us to measure unplanned readmissions to a different hospital. Therefore the unplanned readmission rates presented in this graph represent patients readmitted to the same hospital only.

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we are doing to further reduce unplanned readmission rates

Improvement strategies may vary from hospital to hospital. Examples are:

  • We review each case of readmission to check if there were any preventable factors.
  • Check each patient’s risk for readmission
  • Use a consistent process for discharging patients that includes making sure patients understand their medications and other instructions
  • Arranging prompt follow up care and ongoing appointments, e.g. with Physiotherapist and General Practitioner
  • We monitor this data to make sure that the rate of unplanned readmission is not increasing.

Gold Coast Private Hospital has an operating theatre and carries out many sessions of surgery every year. One of the ways of monitoring the success of surgery is to check whether any patients require an unexpected second operation – we call this “return to theatre”. There are many reasons why a patient may need a further operation – however where possible we aim to minimise this number.

This graph shows the percentage of patients having an operation or procedure at Gold Coast Private Hospital that have required a return to theatre during the same admission. The rate for the past 5years is shown in the blue bars. This is compared to the rate of “return to theatre” in other Australian hospitals (the grey bar).

The graph shows that patients undergoing surgery at Gold Coast Private Hospital are less likely to have an unexpected return to theatre compared with other Australian hospitals .

Note: Prior to 2016, Gold Coast Private Hospital patients were treated at Allamanda Private Hospital. The hospital moved in early 2016.

What we are doing to reduce unplanned returns to theatre

Improvement strategies may vary from hospital to hospital. Examples are:

  • Careful monitoring of patients in recovery
  • Ensuring patient’s level of pain is carefully assessed
  • Reviewing every case when a patient requires a return to theatre, to work out the reasons why and how to prevent it in future
  • Conducting thorough pre-operative evaluation including coagulation studies and anti-coagulant therapy management where indicated
  • Pre-admission assessment of high risk patients to make sure all required tests and precautions are taken

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