Your stay with us

The staff at St Helen’s Private will contact you by phone prior to your day of admission, and will let you know what time to arrive and what items to bring with you.  They will be able to answer any questions or address any concerns that you may have about your stay with us.  On arrival, please visit our main reception staff, unless advised otherwise.

To be admitted into one of our Psychological Medicine programs, your psychiatrist or GP may refer patients directly to the Department of Psychological Medicine.  Our admissions hotline is open 24 hours and can be contacted on our toll free number on 1800 550 254.  A staff member will assist you with enquires or referrals to accredited psychiatrists.

For admission into our Mother and Baby Unit, you and your baby may be referred to the unit by your GP, paediatrician, obstetrician or psychiatrist.  We also welcome recommendations for admission from Maternal and Child Health nurses.  Our unit can care for infants up to the age of 12 months.

We constantly measure our patients’ satisfaction with regard to the care and services they receive, and seek ways to improve how we meet their expectations. As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our hospital facilities or services.  We hope you will take the few minutes required to complete the survey.  Your comments are important to us.  Customer satisfaction is one of our top priorities.